Invalid Request

[IsMyWebsite]

Hello,

I'm getting invalid request when trying to change a ticket status, department, etc. I'm using the latest version of HESK.

Error:

Invalid request.

Thank you.

[Klemen]

Have you modified any of the source code?

Do you have session_autostart enabled or any PHP caching?

[IsMyWebsite]

Have you modified any of the source code?

Do you have session_autostart enabled or any PHP caching?

Hello,

No for both of those.

Regards,
IsMyWebsite Admin

[Klemen]

In that case you will need to provide some further information about your setup that might give us some clues:

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

You will find the phpinfo and session_test files here:
viewtopic.php?f=13&t=138

[IsMyWebsite]

In that case you will need to provide some further information about your setup that might give us some clues:

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

You will find the phpinfo and session_test files here:
viewtopic.php?f=13&t=138

Script URL: https://portal.ismywebsite.com/helpdesk
Version: 2.4.2
Hosting company: It's a dedicated server that I manage hosted with a company in the UK
URL of phpinfo.php: http://ismywebsite.com/test/phpinfo.php
URL of session_test.php: http://ismywebsite.com/test/session_test.php

Thanks

[Klemen]

After testing your help desk it appears that PHP sessions aren't working on the server.

Could you upload file "session_test2.php" to the server so we can confirm that (should be in the same archive as "session_test.php")?

[IsMyWebsite]

After testing your help desk it appears that PHP sessions aren't working on the server.

Could you upload file "session_test2.php" to the server so we can confirm that (should be in the same archive as "session_test.php")?

Done,

http://ismywebsite.com/test/session_test2.php

[Klemen]

OK, sessions ARE working. This means something is preventing HESK from setting them correctly.

Are you 100% sure you didn't modify any files? Perhaps you just opened and saved some without making changes?

Try this:
1. backup existing files
2. download file hesk_settings.inc.php from the server
3. change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

4. save and upload to the server
5. test HESK and see if you get any new error messages when trying to perform actions

[IsMyWebsite]

Still the same, invalid request. Nothing else.

[Klemen]

Something is definitely breaking sessions, but not sure what.

I would recommend doing this:
1. download HESK again
2. upload *all* original files to the server again, *except* for hesk_settings.inc.php
3. close all browser windows, test and see if that helps