CHANGE TICKET ID STYLE

[coeugh]

Hello, i would like to change the ticket id style to be like my exemple

The first ticket, will be with ticket id : itre01 second will be itre02 then itre03 itre04 itre05 itre06 .... etc

Is it possible to do so ?

Thank you.

i just bought a hesk license from your website right now.

[Henrie]

Unless you want anyone to access your tickets I would advise against doing so and keep tracking IDs completely random.

[coeugh]

Hi, Thanks for your answer, but why cant we change it ? its to complicated No ?

[Henrie]

You can change it if you really want to and if you have knowledge of php. I myself do not have the knowledge to do it. And keep the warning I gave you about not using random tracking id's in mind.

When I searched the forum, the following was the first post I could find related to it viewtopic.php?f=13&t=4190&p=18359 but it is for version 2.4.1 . But I think the current version is 2.4.2 so I think the same file needs to be modified.

Greetings,
Henrie

[coeugh]

Hi,

I did it, all u need to do is editing one file which is admin_submit_ticket.php

Thanks.