Newest ticket Note at top on view ticket

Helpdesk for my helpdesk software

Moderator: mkoch227

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dr_patso
Posts: 192
Joined: Tue May 15, 2012 3:23 am

Newest ticket Note at top on view ticket

Post by dr_patso »

I have my replies set to "newest reply at top". Because we are all use to working with outlook and it's just nice to have to scroll very little to see the latest reply. I'd like to configure the notes this way too but I don't think it's a default option.. Is there anyway I can configure my notes to be ordered like my replies? It is confusing to work with the notes after the replies.
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Newest ticket Note at top on view ticket

Post by Klemen »

Changing this code in admin/admin_ticket.php

Code: Select all

ORDER BY t1.`id` ASC
to this

Code: Select all

ORDER BY t1.`id` DESC
should do the trick.
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dr_patso
Posts: 192
Joined: Tue May 15, 2012 3:23 am

Re: Newest ticket Note at top on view ticket

Post by dr_patso »

thanks Klemen! works like a charm.
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