[SOLVED] Category change emails

[ttuhsc-user]

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What terms did you try when SEARCHING for a solution: category_moved.txt

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I can't seem to figure out how to enable emails notifications for ticket category changes. There is not an option in my profile to enable these notifications. In other words, if I am a member of both Category A and Category B, I would like to receive an email if a ticket assigned to A is then moved to B.

[Klemen]

These emails are already sent.

However, note that:

1. if ticket is assigned (automatically) after being moved, it will only be sent to the person who the ticket is assigned to!

2. if *you* move the ticket *you* will not receive a notification, because you already know the ticket has moved.

[ttuhsc-user]

In my testing, if I first self-assign a ticket, and then I change the category the "change category email" is not sent to anyone. Is that correct?

[Klemen]

Yes, that is the expected behavior.

Notifications on assigned tickets are only sent to the person who the ticket is assigned to.

Person changing category never receives a notification, because he/she already knows the ticket category has changed (he/she just changed it).