Wrong email address in ticket notification emails

[nick00]

Script URL: http://eppc.dyndns-free.com/tickets
Version of script: 2.4.2
Hosting company: Hosted on NAS
URL of phpinfo.php: http://eppc.dyndns-free.com/phpinfo.php
URL of session_test.php: Sorry - I can't find it.
What terms did you try when SEARCHING for a solution: "incorrect email"

Write your message below:

Hi there,

I've installed the helpdesk and set my email address as address@domain.com (my work address) in all fields. The emails that hesk sends out are reported as being sent from address2@anotherdomain.com (my personal email address).

No idea why this is happening - can any of you guys help with this?

Thanks,
Nick.

EDITED to add location of phpinfo.php

[Klemen]

HESK will try to set the from email to the value of "From address" setting (admin panel > Settings > General > "From:" email).

However, not all servers allow that. You might need to change the from email address by modifying PHP configuration - sendmail_from value in php.ini file (if you have access to it), or use .htaccess to change the sendmail_from value

Code: Select all

php_value sendmail_from address@domain.com

If THAT doesn't work, the only solution is to use a SMTP server to send mail using a real email account (admin panel > Settings > Mail > Send emails using: SMTP server). Make sure that the "From" email setting is the same as the email address set here.

[nick00]

Klemen,

Many thanks for your response.

I perhaps should have mentioned that the script is hosted on my NAS. I can access the php.ini file but there doesn't seem to be any mention of sendmail_from. The nearest thing I have to that is this:

Code: Select all

[mail function]
SMTP = localhost
smtp_port = 25
sendmail_path = /usr/sbin/sendmail -t -i

Any ideas?

Thanks,
Nick.

[Klemen]

You will need to manually add it to the php.ini then:
http://php.net/manual/en/mail.configuration.php

Just add a line that says

Code: Select all

sendmail_from = you@yourmail.com

You could also use htaccess to do the same as suggested in my previous post.

[nick00]

Hi Klemen,

Thanks, do I replace the line:

Code: Select all

sendmail_path = /usr/sbin/sendmail -t -i

with:

Code: Select all

sendmail_from = you@yourmail.com

or add the above line somewhere in here:

Code: Select all

[mail function]
SMTP = localhost
smtp_port = 25
sendmail_path = /usr/sbin/sendmail -t -i

I've tried lots of different combinations and I either get no message, or the message comes from my personal address.

Sorry for my ignorance.

Nick.

[Klemen]

It should go below

Code: Select all

sendmail_path = /usr/sbin/sendmail -t -i

If this doesn't work try setting HESK to use a SMTP server (a real email account) to send emails ("Send emails using: SMTP server" in settings).