How stop auto-acknowledgement email when retrieve POP/PIPE ?

[scanreg]

Script URL:
Version of script: 2.4.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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how can we disable the acknowledgement email that is automatically sent after running POP or PIPE retrieval?

1. we have paypal emails sent to our helpdesk so it sometimes gets into repetitive back and forth for auto-replies

2. some users think that the acknowledgement means that we have already worked on their issue, they think the issue is already fixed, even though the note says only that we will be addressing their issue shortly

thanks

[Klemen]

Deleting this code from file inc/pipe_functions.inc.php should do both:

Code: Select all

hesk_notifyCustomer();

[scanreg]

thanks