Not shure how "auto-assign" is working

[Loupblanc]

Script URL: www.nezrougezuerich.ch/helpdesk
Version of script: 2.41
Hosting company: Infomaniak SA
URL of phpinfo.php: http://www.nezrougezuerich.ch/phpinfo.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Assign, Auto-Assign

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I'm not shure how I have to configure "auto-assign" to meet my requirements. I have 3 categories. The category1 should be auto-assigned to user1, category2 should be auto-assigned to user2, category3 should be auto-assigned to user1 and user2. Both users should have access to all categories and have the possibility to re-assign tickets to each other.
Can someone help me with this configuration?
Thanks!

[Klemen]

I'm afraid at the moment Hesk will assign tickets randomly. In your case it may be better to turn auto-assign off and let users assign tickets to themselves when they see them.

Or you will need to get help from a PHP coder to modify the code for you to process assignments per category until Hesk officially supports such a feature.