email fetching

[franxiscoflores]

Script URL: webmailresponder.com/soporte
Version of script: 2.4.1
Hosting company: iweb, dedicated server
URL of phpinfo.php:
URL of session_test.php:
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using the mail fetching option
The problem that arises is the following:
when a customer responds to a ticket from their email client,
in the management list of tickets this is not reflected as a new ticket.
show me the ticket as pending response

I have the Hesk 2.4.1 installed on another domain and does work perfectly.
when a customer responds to a ticket from their email client,
in the management list of tickets this is reflected as new ticket.

what happens

Regards,
Franxisco Flores

[Klemen]

Actually, that is the intended behavior - if a client responds to a ticket the status should always change to "waiting reply" and not "new". "New" is only used for brand new tickets that have had no responses yet.

[franxiscoflores]

Hi Klemen,

Thanks for you reply...

is There a way that I can change, to show me those replies as new ticket ????

regards,

Franxisco Flores

[Klemen]

Try this: inside inc/pipe_functions.inc.php change

Code: Select all

`status`='1'

to

Code: Select all

`status`='0'