Ticket Status: should have admin options to choose various..

[cnymike]

Version of script: 22

This is an amazing script. Once I've fully evaluated it, I will definitely be supporting it buy purchasing if it fits my purpose. So far so good.

I'm a bit confused by the Status choices. Apparently the status of a ticket is automatically changed depending on what actions have taken place. Unless I'm mistaken, that's how it seems to work. From the admin it only seems possible to "close" the status while all the other status names are chosen automatically by the script.

What would be more useful is to have a way to add Status states, in a similar fashion as in the way Categories can be added and renamed.

I'd like to have a status of "Pending" for instance, or "In Progress", etc.

This could co-exist with the existing way it works by adding a secondary status indicator field. The client would prefer to get more meaningful status indicators than what is currently being provided.

Please advise.

[mdiehl]

I second this. I wrote an email to a customer using the script. How can I choose the status "awaiting answer"?

[Klemen]

At the moment Hesk does automatically asign ticket status. Version 2.3 will have the ability to create custom status codes and assign them to tickets.

[cnymike]

That's a great enhancement. Will look forward to its implementation.

[wokal]

That's a great enhancement. Will look forward to its implementation.

[hubtelluride]

HI There,

Found this thread as I am looking to customize the ticket statuses in our install of HESK. Running 2.4.1, and this thread implies this should be a feature without digging into php customization, but I don't see it anywhere...am I just missing it?

thanks for the help everyone.

Brian

[Klemen]

Adding new statuses does indeed require changes to the source code.

However, if you don't need "In Progress" and "On Hold" statuses you can simply change them to your own custom ones simply by changing the respective text inside "language/en/text.php"

[hubtelluride]

perfect, sounds easy enough!

BTW, thanks for the software - already helping our business a lot. Might have to buy an "annual" license to thank you...

Brian

[Colpax]

With recently came across this software and I am hoping to be able to adapt it for our workshop repairs tracking.

Ideally we would be looking at wanting quite a few statuses is this easily achievable? My coding skills are rather rusty! I am assuming this wasnt implementes because it proveded too difficult. If not do we just been to approach it in a different way?