Hesk POP3 don't create tockets from all emails received

[pmni]

Script URL: helpdesk.citromen.com
Version of script: 2.4.1
Hosting company: webhs
URL of phpinfo.php: http://helpdesk.citromen.com/phpinfo.php
URL of session_test.php: http://helpdesk.citromen.com/session_test.php
What terms did you try when SEARCHING for a solution:
"blocked email"

Write your message below:

Hi.

My company is using Hesk to provide an helpdesk to our customers.
It is configure to use POP3.
Our problem is that not all e-mails generate a ticket. If I send e-mails from my account, Hesk ignore them...
I change the Hits to 20 (like suggested viewtopic.php?f=13&t=4157&p=18136&hilit ... ail#p18136), but the problem still there.

Can you help me?

Thanks in advance.

[Klemen]

Hi,

Have you gone through this KB article?
http://www.hesk.com/knowledgebase/index.php?article=65

Perhaps the note at the bottom is the problem in your case? HESK will detect identical emails as an Email loop and ignore them. When testing POP3 fetching or Email piping make sure that each of your test email messages is unique.

So, make sure each email you send is *unique* (different message) or test will detect it as a duplicate and ignore it.

[pmni]

Yes, I configure Hesk with this KB and the Cron Job KB.

But in your case the probability of the messages from different emails is similiar is very high, because we deal with automobily pieces, and the costumers ask for quotations...

If I try to put the max hits to 0, and save return the defauly value (5)...

Thanks...

[Klemen]

You can delete this code from "inc/pipe_functions.inc.php" to allow emails with the same message:

Code: Select all

	if ( hesk_isEmailLoop($tmpvar['email'], md5($tmpvar['message']) ) )
	{
		return NULL;
	}

However, don't blame me if your get caught in email autoresponder loops