Unable to open admin control panal / settings

[dell oughta]

Script URL:
Version of script: hesk241
Hosting company: local/internal
URL of phpinfo.php: http://helpdesk.dyca.leeds.sch.uk/phpinfo.php
URL of session_test.php: http://helpdesk.dyca.leeds.sch.uk/session_test2.php
What terms did you try when SEARCHING for a solution: unable to open admin console settings

Write your message below:

Hi
I dont think you'll be able to access the above urls as they are internal to our network, I have maanged to install the helpdesk, my sql and php ok however when I log into the admin control panal and select settings the page just times out after a few seconds 'internet explorere cannot display the webpage'
server w2k8 r2 x64
iis7
php 5.2.17
mysql 5.5

I have checked the rights for the IIS_IUSRS group and even given them full control to test, but the page still cannot be diplayed, I checked some of the other settings that have been listed on here such as admin.php (i guess its now admin_main.php) and I cannot find them. The session test php work fine, and the user log a call appears to work but at the moment the whole setup is unstable and keeps hanging and crashing. at the moment the server is only hosting this web site.

Cheers
Mike

[Klemen]

This could be an issue with automatic updates.

Try this:

1. open your hesk_settings.inc.php file (the one on the server!)
2. change

Code: Select all

$hesk_settings['check_updates']=1;

to

Code: Select all

$hesk_settings['check_updates']=0;

3. save and test

Any luck?

[dell oughta]

Thankyou very much that worked , I will be contacting ref buying a licence

Mike