How do I turn off Autoresponders?

[fmcneely]

Does anyone know how to stop Hesk from responding automatically to new tickets?

I've searched but could not find the answer. I want this for a few reasons. It generates email I don't want to sent and spammers love these things because they can spoof the return address and send messages with nasty subject to unsuspecting victims and it will appear that it came from us.

Thanks in advance,
F. McNeely

[Klemen]

You would have to delete this code from the "submit_ticket.php" file:

Code: Select all

hesk_notifyCustomer();

[fmcneely]

Klemen, That's exactly what I needed. (having this set as an option in the settings would be a good feature). THANK YOU!

[altomarketing]

If i disable there hesk stop sending emails to customers.

Is there any way to disable ONLY when creating a new ticket ? it will reduce spam and autoresponders loop

[Klemen]

If you delete the code mentioned just in submit_ticket.php it will only stop sending when a new ticket is submitted, it doesn't effect anything else.

[altomarketing]

If i remove

Code: Select all

// Notify the customer
hesk_notifyCustomer();

from submit_ticket.php at home it keeps sending new ticket alert.. could it be because email pipe use other code ? my customers just send emails they not use web interface..

[Klemen]

In that case you will need to remove that code from "inc/pipe_functions.inc.php".

[altomarketing]

In that case you will need to remove that code from "inc/pipe_functions.inc.php".

It work !! you rock!!