admin page after login blank

[mdez13]

Script URL: http://www.getrapidcharge.com/hesk/
Version of script: 2.4
Hosting company: x10hosting
URL of phpinfo.php: http://www.getrapidcharge.com/hesk/?
URL of session_test.php: http://www.getrapidcharge.com/hesk/?

What terms did you try when SEARCHING for a solution:

hesk admin blank
hesk blank after login
hesk admin panel blank

Write your message below:

after attempting to login to my admin panel upon clicking log in the admin page is just blank. not sure why or what to do. i just upgraded today using the step by step instructions.

[Klemen]

Try this:
1. download "hesk_settings.inc.php" from your server
2. open it in a text/html editor
3. change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

4. save and upload the file to the server
5. try to login again - do you get any error messages now?

[mdez13]

i got..


Warning: require(../inc/users_online.inc.php) [function.require]: failed to open stream: No such file or directory in /home/getrapid/public_html/hesk/inc/admin_functions.inc.php on line 551

Fatal error: require() [function.require]: Failed opening required '../inc/users_online.inc.php' (include_path='.:/usr/local/php53/pear') in /home/getrapid/public_html/hesk/inc/admin_functions.inc.php on line 551

[Klemen]

Like the error says, the file "users_online.inc.php" is missing inside your "inc" folder. Make sure you upload all HESK files to the server.

[mdez13]

yea, i definitely read that error incorrectly. thanks for the assistance!