open Ticket

[jonamua1971]

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

1.i would like to add instructions for users on the first page before they ask for help.
2. i would like for the two administrators registered to all receive the new tickets submitted
3. i also wanted to change subject to say explanation
4. i wanted to remove the updated part on open ticket on admin sec. with custom one.
thanks in advance for your help!

HESK version:
2.4.1 -
PHP version
5.2.17
MySQL version:
5.0.91-log


Write your message below:

[Klemen]

I only provide limited support for HESK so customizations are usually out of scope of my support:
1. you would have to modify HTML source code inside "index.php" file
2. if you add two administrator accounts and turn "Auto-assign tickets" setting to OFF they should both receive notifications.
3. there is a knowledgebase article explaining this
4. not something I can help with, but plenty similar topics have been posted here (and in the Mods forum) in the past, try searching there and applying code to your case