uk £ pound

[brian99]

Script URL:
Version of script: 2.4.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Hi I am in the UK, have done a new install of hesk the only problem I have is when entering a UK POUND eather as a message or canned response.

[Klemen]

What kind of problem exactly are you having?

Seems to work fine in the demo:
http://www.hesk.com/demo/ticket.php?track=J45-Z7H-5843

[brian99]

Hi this is the site http://freelanceav.tv/support if I enter the uk £ sign the rest of the text gets Ignored.

Regards

Brian

[Klemen]

That's a strange one, even entering the EURO sign € doesn't work on your server.

Could you upload this text.php file to your server, open it in browser, submit query and see if it shows the text?
http://www.phpjunkyard.com/extras/test.zip

[brian99]

Hi Klemem

I've uploaded the test.php seems to work ok as it displayes the characters "please have a look". I have another site on the same server using hesk 2.3 licensed and that works fine.

[Klemen]

Hi,

This is very strange indeed, for example your sever double-encodes the Ł sign.

This is probably a PHP configuration/server-side problem, could you upload PHP info file to your server and post the link here so I can have a look at your settings?

[brian99]

Hi

I've uploaded the file. Please let me know when you have looked at the file I will them remove the file.

[Klemen]

You may delete the phpinfo file, didn't find anything special inside.

Could you upload this test file and let me know, perhaps it will help pinpoint where the problem starts:
http://www.phpjunkyard.com/extras/test2.zip

[brian99]

Hi Klemen

I've uploaded the test2 file.

[Klemen]

It would probably work on your server if you find and delete this exact code *twice* inside your "inc/common.inc.php" file:

Code: Select all

, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'UTF-8'

However, the *recommended* thing to do would be to contact your hosting company and ask them to update their PHP to at least 5.3.16. Right now they are running a version from January 2006 (!!) that is full of bugs and known security issues.

[brian99]

Hi

I've done the mod but now any text after the £ isn't saved.

[Klemen]

I'm afraid I'm out of ideas then, this seems to be some strange encoding-related issue.

The only thing I can recommend trying is to upgrade PHP to a more recent version. Your host should do that free of charge as having such an old version is all but secure.

[Klemen]

Oh, this is a far shot, but you can try enabling Debug mode (Settings > Help desk tab > Features > Debug mode ON) before submitting a test ticket and see if that generates any error messages.

Other than that...

[hostwebservice.com]

Brian follow Klemen advice and upgrade PHP version

As hosting provider I must say that your provider is FOOL !! Keeping old php version is a big issue that with a good hacker can come in and destroy what he wants.

Change it or upgrade urgently for your safety !

Marino

[garyw74]

This is because your server is set to a different character set than what is specified and used by the script.

1)
Install the Helpdesk in a folder.

2)
Edit inc/common.inc.php and remove any reference to the character set
For example:-

Code: Select all

return html_entity_decode($in, ENT_COMPAT, 'ISO-8859-1');

becomes

Code: Select all

return html_entity_decode($in);

3)
Add a .htaccess file to the folder and add the following code (for the UK)

Code: Select all

<filesMatch ".(htm|html|css|js|php)$">
AddDefaultCharset UTF-8
DefaultLanguage en-US
</filesMatch>