Mail Logging - what does Hesk do with mail after imported ?

[scanreg]

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What does Hesk do with original mail after mail is piped in?

Does it strip data from mail and then discard mail, or does it log the original mail somewhere but then extract certain data to create the ticket?

Reason I'm asking is what happens if piped mail has some issue? Could it get lost for example? Had this happen with a different helpdesk where if the incoming mail had something the helpdesk was not prepared for, that email was totally gone, nothing backing it up

Thanks

[Klemen]

Yes, email is deleted by POP3 server after usage.

To prevent this and keep a copy of the email on the server, remove this line from file "inc/mail/hesk_pop3.php":

Code: Select all

$pop3->DeleteMessage($message);