Security Graphic not displayed - GD OK

[KenHaynes]

Script URL: http://support.primedefenseproducts.com
Version of script: 2.3
Hosting company: Bluehost
URL of phpinfo.php: http://support.primedefenseproducts.com/phpinfo.php
URL of session_test.php: ???
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Hi,

The security graphic is not showing on the login pages. The GD information is as follows

GD is supported by your server!
GD Version Yes
FreeType Support Yes
FreeType Linkage Yes
T1Lib Support No
GIF Read Support Yes
GIF Create Support Yes
JPG Support Yes
PNG Support Yes
WBMP Support Yes
XPM Support No
XBM Support Yes
JIS-mapped Japanese Font Support No

Any assistance would be appreciated.

Many thanks,
Ken

[mkoch227]

I do not completely understand what you mean by a "security graphic". As of right now, your login pages (view ticket and admin login) appear the same as mine (despite a few theme changes on mine). Could you supply me with a site that has a security graphic?

[steve]

Have you checked the following?

Settings >> Help Desk >>

• "Use anti-SPAM image" is set to on? Customers or all?

Also have you edited the php source code at all?

[steve]

After reading your post more thoroughly, I have a different response for you.

The login pages do not show security graphics, Just the submit ticket pages.

[KenHaynes]

Thanks for the replies all.

Please accept my apologies for not being clear. The graphic I was referring to was the Turing CAPTCHA graphic. In Firefox it showed only the ALT text.

>> Also have you edited the php source code at all?

The only mods to the code are; Added logo at the top of the page and commented out the administrator link at the bottom of the customer facing page. I reverted the code and had the same issue.

>> "Use anti-SPAM image" is set to on? Customers or all?

This was set to ON but is now off as it wasn't working.

I appreciate you all taking the time to respond.

[steve]

Like I said in my previous post, CAPTCHA graphics only show on the submit ticket pages, not the login page.

Also, to turn off the admin link on the main page (instead of commenting it out) Login to hesk admin interface click settings, then click the misc tab, then uncheck the "Admin link: Display a link to admin panel from help desk index"

[KenHaynes]

Yes, and it isn't showing on the Submit Ticket page. My bad for not specifying the correct page.

[KenHaynes]

Just occurred to me, it should show on the admin login page when it is set in the options; the ALT text and text edit box was there.

[steve]

Enable CATPCHA for both customers and admins. Then we can have a look

[KenHaynes]

Thanks Steve, I have enabled it for the Submit Ticket page but not the admin login page.

If I enable it for admin I will not be able to log in without bypassing the code again.

[steve]

I honestly have not a clue. it sounds like it may have something to do with your file attachment issues.

Sorry I could not be more help for you.

Try searching this forum for "CAPTCHA" there are a lot of post related this this issue, you may find a resolve there.

[KenHaynes]

No problem, I appreciate you trying. I will just revert to the text question. It is easier for some people with poor eyesight to see anyway.

Regards,
Ken.

[steve]

Bring it up with Klemen when he gets back.

[Klemen]

Try downloading and uploading the original files again - everything except hesk_settings.php, header/footer and "install" folder.

It's quite possible you saved the files as UTF-8 and have a byte order mark at the start of files.

P.s.: to remove the link to the admin panel you should rather use Settings > Misc tab > Other > uncheck "Admin link: [?] Display a link to admin panel from help desk index".

[Klemen]

A little correction - it's not utf-8 BOM, but you have "0d 0a" (empty line) bytes at the start of each file.

Unless this is something your server ads for some strange reason, you should be able to fix it by uploading all files again as suggested before.

Make 101% sure PHP files are uploaded in ASCII, not BINARY mode!