Additional Status

[taydu]

Script URL: hesk
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: status, additional status

Write your message below:

I would like to add couple more status to the status list so it can be select and update when viewing the ticket. I've looked in change_status.php, play with it a bit but doesn't seem to work. Hope someone could help.

Thank you

edited:

I think this should be in the mod section, if it's please help move to the correct section.

[Lisaweb]

I need to add an additional status also, "Hold for Meeting". there is always the option of changing the name of one of the current status names in the text.php file. But I still need all the default ones. Maybe someone will be kind enough to post a solution here. . Otherwise I will have to hit up my boss to lay some money down for a programmer... (on a day when he is an exceptionally good mood).

[Klemen]

The easiest solution is to indeed rename an existing status (On Hold or In progress).

Or you can perhaps rename "tagged" tickets to "Hold for Meeting"?

Adding another status is a bit tricky and unfortunately out of the scope of my support, but the basic guidelines are:
- add more possible values to the database table "hesk_tickets" filed "status"
- add the new status option to each file that uses them (ticket.php, admin_ticket.php, print.php, change_status.php, ticket_list.inc.php, show_search_form.inc.php...)

I will try to make this easier for 2.4.

[Lisaweb]

Thanks Klemen!

Using the tagged function is a great idea, but I can't use it, because I've already designated them as "Tagged as Caller", for Phone-ins.

But you've shared with us more than expected. With what you've given me, I really think I can tackle this myself. But if I get really stuck somewhere I may come back here begging for mercy.

[Lisaweb]

Well, after launch, I noticed that none of the employees were really using the "Tag as Caller" so I decided to change it to "Hold for Meeting". Much more functional.

[dr_patso]

I'm scratching my head wondering two things....

Where is the color code coming from on the status text?

I've looked everywhere I see the $hesklanguage ['open'] and I don't see how the tickets are defaulting to a status of "new" or why the text "new" has the color of red...

[Klemen]

The color is set in the hesk_style_v23.css file (class "open", "resolved", "replied", ...).

The default status is set at the point where tickets are entered into the database (inside submit_ticket.php MySQL code).