Change Ticket List Headings

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
SnortDorker
Posts: 11
Joined: Mon Jun 20, 2011 3:39 am

Change Ticket List Headings

Post by SnortDorker »

Script URL:
Version of script: 2.3-p1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

On admin/admin_main.php, I would like to change the ticket list fields a little. I want to change 'subject' to custom3 and have it say "Issue" and I would also like to change 'lastreplier' with assignedto and have it say "Assigned To"
I tried to change this in ticket_list.inc.php but it doesn't seem to be it (only) when it comes to changing these fields.
Help
steve
Posts: 147
Joined: Tue Mar 27, 2012 9:32 pm

Re: Change Ticket List Headings

Post by steve »

I used the method outlined in this topic. This method will allow you to customize the ticket list layout to your needs.

To show the owner of the ticket in the ticket list, you will need to use the method above, plus this method to make it work properly.
-Steve
SnortDorker
Posts: 11
Joined: Mon Jun 20, 2011 3:39 am

Re: Change Ticket List Headings

Post by SnortDorker »

I have customized the ticket list layout to my needs but I have one last issue. The owner come up as a number instead of the owner name (5 instead of George) I tried the method you pointed to but I get a SQL error in 2.4

Any pointers?
SnortDorker
Posts: 11
Joined: Mon Jun 20, 2011 3:39 am

Re: Change Ticket List Headings

Post by SnortDorker »

Duh... found out what I broke... nevermind.
Post Reply