email address requirement

[MDavison]

Is there a way to disable the requirement to enter an email address for each ticket? We do most of our support via phone and don't want to have to enter an email addresss

[Klemen]

You would have to modify the source code a bit to allow that.

In file "inc/common.inc.php" find

Code: Select all

function hesk_validateEmail($address,$error,$required=1) {

and just below that paste

Code: Select all

        /* Set email to empty@email.com if none is given */
        if ($address == '')
        {
        return 'empty@email.com';
        }

Then in "inc/email_functions.inc.php" just below

Code: Select all

function hesk_mail($to,$subject,$message) {

add

Code: Select all

if ($to == 'empty@email.com')
{
return false;
}

[dr_patso]

hey after doing the above recommendation you can remove lines 126 and 127 in /admin/new_ticket.php file (the lines containg email_ to get rid of the field entirely,

/admin/new_ticket.php

[MDavison]

This worked in the previous version, but in 2.4.2, after these edits, it still gives a requirement to add the email address.

[Klemen]

Should work in 2.4.2 too, but make sure you have Confirm email setting to OFF (admin panel > Settings > Email tab > Other > uncheck "Confirm email")