Very strange piping behaviour...

[Lisaweb]

Howdy,

Using this software and everything is working great. However, we are getting the strangest behaviour from the email piping... if we send an email to the ticket system, it creates a ticket in the system, exactly as it should. But afterwards, we receive a bounce message from the server -

Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 pipe to |/../../../usr/bin/php -q /home/website/public_html/faq/inc/mail/hesk_pipe.php
   generated by helpdesk@website.com

The following text was generated during the delivery attempt:

------ pipe to |/../../../usr/bin/php -q /home/website/public_html/faq/inc/mail/hesk_pipe.php
      generated by helpdesk@website.com ------

PHP Warning:  Cannot load module 'pdo_pgsql' because required module 'pdo' is not loaded in Unknown on line 0

------ This is a copy of the message, including all the headers. ------

Not knowing sql, I am at a loss as to what might be occurring here. Any ideas or suggestions are greatly appreciated.

Thanks!

[Klemen]

What you are getting is a PHP Startup error - the PHP (the interpreter, not Hesk) is searching for "pdo_pgsql" module when it starts, because it is instructed to do so in your php.ini file.

Tell your host to fix this PHP config issue - if they open shell and run PHP in command line they will get the exact same error. No matter what code/script/command they try to execute in PHP command line they will get this error.

[Lisaweb]

Sorry, realized I posted in the wrong forum... thanks for your help, I will ask my host to fix it.