File Attachment Issue (Not a Permissions Issue)

[Craig_TajEmo]

Hi All, done some searching for this and can't find anything, leads me to believe I have done something wrong.

When adding a message while file attachements are enabled, it is forcing attachments, if I leave it blank then I get an error "Invalid File Type" this is especially a problem in the help desk editor, as I cannot disable attachments.

Is there a way to post support tickets and knowledge base items with the attachments as optional ?

some info on setup :
Server = WAMP
OS = Windows 7 Ulitimate 32bit
running on localhost
PHP Version 5.3.8
MySQL version : 5.5.16
Apache Version : 2.2.21
Hesk Version : 2.3

Thanks in advance
Craig

[Klemen]

File attachments are not required for KB articles - your problem is originating somewhere else, what you are getting is not how the code should react. Whether it's browser or server setup issue I am not sure.

Have you been modifying any files?
Can you try with disabling browser add-ons/plugins?
Can you try with a different browser?
Can you try on a different computer (I know it's localhost, but still...)?

[T50user]

I'm having the same problem when trying to add KB articles (invalid file type). The only way I can get an article added is to have 3 attachments.
I have tried IE, Chrome and Firefox on both Win 7 32bit and Win XP, all respond the same way.

The same problem occurs when trying to submit a new ticket, if no attachment is added.

[Klemen]

Could you upload phpinfo file from here to your help desk folder and post a link to it so I can see your PHP configuration?
http://www.phpjunkyard.com/extras/phpinfo.zip

[T50user]

Here is the link
http://help.t50software.co.uk/phpinfo.php

[Klemen]

Looks like your server is inserting some bytes somewhere, because when an empty field is submitted it actually contains some extra bytes instead of being empty.

Have you been editing any files? Perhaps opening them and saving in utf-8?

Are you having problems with the anti-SPAM image as well?

[T50user]

I don't believe I have editded any files except web.config and I'm not using the anti spam image.

[T50user]

I have just switched on the anti spam image and that works fine.

But I had to attach a file to submit a ticket. When looking at the submitted ticket I noticed that it had dropped the 1st character of the filename of the attachment.

[Klemen]

Could you let me know what exactly the top of the page says if you add

Code: Select all

print_r($_FILES);

just below

Code: Select all

hesk_dbConnect();

in file "submit_ticket.php" and try to submit a ticket as a customer?

[T50user]

This is the result of the test. The attached file's name is "successIcon.gif"

Array ( [attachment] => Array ( [name] => Array ( [1] => uccessIcon.gif ) [type] => Array ( [1] => image/gif ) [tmp_name] => Array ( [1] => D:\OSticket\phpD267.tmp ) [error] => Array ( [1] => 0 ) [size] => Array ( [1] => 1137 ) ) )

[Klemen]

Actually I was wondering what does it say if you attach no files. Sorry for not being clear enough.

[T50user]

It doesn't say anything as I just get the Invalid file type (ú=) error

[Klemen]

That's exactly the problem - your server is adding the ú= and I have no idea why.

I would try downloading original Hesk files again and uploading them all (except hesk_settings-inc.php) to the server again without opening/modifying them.

[T50user]

I completely reinstalled the system and it now works as expected. Thanks for your help.