Category_Move

[hollandsedrop]

How to category moved mail send customer?

[Klemen]

The steps required would be

1. create a new email template file (category_moved_customer.txt)
2. add "category_moved_customer" to $valid_emails variable in "inc/email_functions.inc.php"
3. add

Code: Select all

$msg = hesk_getEmailMessage('category_moved_customer',$ticket);
hesk_mail($ticket['email'],'Your ticket moved to a new category',$msg);

above "Need to notify any staff" in admin/move_ticket.php

[hollandsedrop]

Thank you Klemen.

[rgaspar]

Hello,

I have Hesk 2.4.1 install on my computer and i don´t have file Admin/move_ticket.php?

Steps 2 : File: inc/email_functions.inc.php - Add code

function hesk_validEmails()
// --> Send email customer wend category moved
'category_moved_customer' => $hesklang['category_moved_customer'],


Can i help me!?
Thanks

[Klemen]

Sorry, it should say "admin/move_category.php"