The kb suggestion can't work in new ticket page for admin.

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deserteagle369
Posts: 94
Joined: Wed Feb 29, 2012 2:00 am

The kb suggestion can't work in new ticket page for admin.

Post by deserteagle369 »

Script URL:
Version of script: hesk 2.3
Hosting company:
URL of phpinfo.php: php5.3.5
URL of session_test.php:
What terms did you try when SEARCHING for a solution: new ticket suggestion admin

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The kb suggestion can't work in new ticket page for admin, it works for user.
Eagle
Life is a journey.
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: The kb suggestion can't work in new ticket page for admi

Post by Klemen »

Correct, the KB suggest feature currently isn't in the admin interface "submit a ticket".
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deserteagle369
Posts: 94
Joined: Wed Feb 29, 2012 2:00 am

Re: The kb suggestion can't work in new ticket page for admi

Post by deserteagle369 »

I want to enable it, in my situation, all tickets are imput by admin(operators), how to do it?

Thanks

Eagle
Eagle
Life is a journey.
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: The kb suggestion can't work in new ticket page for admi

Post by Klemen »

It would require quite some code changes, I will try to include it in the next version.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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