After installing, I recieve a blank page for Knowledgebase

[Jerhende]

Script URL: Http://help.hmrq.com/
Version of script: 2.3
Hosting company: 1&1
URL of phpinfo.php: http://help.hmrq.com/php_check/phpinfo.php
URL of session_test.php: http://help.hmrq.com/php_check/session_test.php
What terms did you try when SEARCHING for a solution: I could not find anyone who had the same issue as me.

Write your message below:
I installed Hesk onto my server and everything was going smoothly, no red flags, the installation was a success and I was able to submit some demo tickets to try everything out. When I clicked on Manage Knowledge base It appeared with the top user bar, and a blank page. I made sure Knowledge base was enabled, and I reinstalled Hesk but to no avail.

[Klemen]

Try enabling debug mode:
Admin panel > Settings > Help Desk > Help Desk Settings > Debug mode ON , "Save changes"

Does that create any error messages on the knowledgebase page?

[Jerhende]

Thank you for that information
When I did that here are the errors I received:

Code: Select all

Warning: require(../inc/TreeMenu.php) [function.require]: failed to open stream: No such file or directory in /homepages/27/d293619179/htdocs/hesk/admin/manage_knowledgebase.php on line 108

Fatal error: require() [function.require]: Failed opening required '../inc/TreeMenu.php' (include_path='.:/usr/lib/php5') in /homepages/27/d293619179/htdocs/hesk/admin/manage_knowledgebase.php on line 108

[Klemen]

This means the file "TreeMenu.php" is missing in your "inc" folder. Try re-uploading the entire inc folder to your help desk.