Does HESK automatically close a ticket?

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mingt
Posts: 11
Joined: Wed Nov 30, 2011 11:56 pm

Does HESK automatically close a ticket?

Post by mingt »

If it does, what's the criteria?

Thanks

Ming
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Klemen
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Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: Does HESK automatically close a ticket?

Post by Klemen »

It does, if you have "Autoclose tickets" enabled in settings. If a ticket has no activity from the customer for X days it automatically closes. Set to 0 to disable autoclose.
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mingt
Posts: 11
Joined: Wed Nov 30, 2011 11:56 pm

Re: Does HESK automatically close a ticket?

Post by mingt »

Thanks! Klemen.

I have to say, after spending some time looking at your code...it's beautifully done!
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