Email piping for customer replies - anyone else want it?

[electric]

Hello,

As many of you know, HESK does not currently (as of version 2.3) have the ability to process incoming email replies from a user.

ie: If customer "replies" to the notification of the staff ticket reply, then their email will go nowhere.

HESK only (as of version 2.3) as the ability to pipe incoming emails and create new tickets.

So... I wonder if perhaps enough of us got together and pitched in say $20... maybe it would be sufficient for the developer of HESK to create this feature?

The ability to pipe customer replies into the ticket system is critical for us, and is the only feature missing that is preventing us from using HESK (and purchasing a license, of course).

For $20, that is basically nothing to have this feature added so we can use this software. Other than that missing feature, it is *perfect* for what we need.

What do you think?

If you are willing to spend $20 to see "email reply" piping added to HESK, please post your response here.

Thanks!

[jrewolinski]

I'd love to see this feature added. I think Hesk is a great product. I'm sure i could get my company to throw some "beer" money Klemin's way if it was added.

To get this functionality elsewhere you have to spend a small fortune.

[Hyvätti]

I would say this is the only feature needed for total world domination. Cannot think of anything else. As the piping for new tickets already works, most of the hard stuff is there.

[Klemen]

I appreciate the initiative, but the problem is not money, it's time - I work on HESK completely unprofessionally in my free time (besides my full time job), so things take a while to be developed, tested and released to the public.

I definitely have this on my "to do" list, but can't give any guarantees if/when it will become available. Keep your fingers crossed it won't be too long

[opus_petes]

I would certainly pay a few dollars for this to be implemented

[Max O'Lydian]

@Klemmen: I would also like this feature, and gladly kick in $20! But I understand the issue is time, not money- would you like any help in adding this feature?

[Klemen]

Hi Max,

Feel free to create such a feature and release it as a mod (post it here).

Since it would be your work you could also collect the $20 from others for the mod

[coolio]

I am working to solve this problem...and I think, that I will have solution for few days...

[scanreg]

Yes, definitely need this

Any ETA?

Thanks

[Klemen]

Version 2.4 will have some additional piping features (POP3 fetching and allowing customers to reply to a ticket via email).

It's 95% ready so I expect beta version to be released (and announced on this forum) in early June.

[scanreg]

Version 2.4 will have some additional piping features (POP3 fetching and allowing customers to reply to a ticket via email).

It's 95% ready so I expect beta version to be released (and announced on this forum) in early June.

yeehah!