Notification list when someone "important" submits a ticket

[mingt]

Is it possible to create a special notification list whenever a ticket is submitted by a (or a group) of "important" people?

Thanks

Ming Tan

[Klemen]

You can add something like this to the "submit_ticket.php" file (open it in Notepad).

Just below

Code: Select all

} // END not autoassign

add

Code: Select all

$notify='one@one.com,two@two.com,three@three.com';
$msg = hesk_getEmailMessage('new_ticket_staff',$ticket,1);
hesk_mail($notify,$hesklang['new_ticket_submitted'],$msg);

Separate emails with comma, no spaces.

Quick and dirty, but should work.

[mingt]

Thanks

[xyzzy]

Ok i need to mail "email@domain.com" when a new ticket is posted, is this the way i should try ?
Is there any option i missed to do this without edit source ?

Thanks

[Klemen]

Yes, you will need to modify the source.

[xyzzy]

I have found "A new ticket is submitted with owner: Unassigned" option in profile setting also may help if the mail is belong to one of the staff.

Thanks

[rgaspar]

You can add something like this to the "submit_ticket.php" file (open it in Notepad).

Just below

Code: Select all

} // END not autoassign

add

Code: Select all

$notify='one@one.com,two@two.com,three@three.com';
$msg = hesk_getEmailMessage('new_ticket_staff',$ticket,1);
hesk_mail($notify,$hesklang['new_ticket_submitted'],$msg);

Separate emails with comma, no spaces.

Quick and dirty, but should work.

===============================================

Hello, i have hesk v2.4.1 and cannot have End not autoassign in file Submite_ticket.php.
What is the line that I insert the code?

Regards,

[Klemen]

You can add it just ABOVE this:

Code: Select all

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