Unable to Open Categories Page

[windwater]

Script URL: http://www.adviseme.org/helpdesk/admin/
Version of script: 2.3
Hosting company: HostGator
URL of phpinfo.php: http://www.adviseme.org/phpinfo.php
URL of session_test.php: http://www.adviseme.org/session_test.php
What terms did you try when SEARCHING for a solution: forbidden, hesk categories error, unable to open categories

Write your message below:

I just installed the Hesk script on my server and everything seemed to install fine. However, when I click on the 'Categories' link at the top, I receive the following error:

Forbidden

You don't have permission to access /helpdesk/admin/manage_categories.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

So far, everything else seems to be functioning properly.

Any assistance will be greatly appreciated.

Shelley

[Klemen]

Try uploading the manage_categories.php file again to the server (from the original download file) and check if it has the same CHMOD permissions as other PHP files in "admin" folder.

[windwater]

Thank you for your reply. I already tried both of your suggestions; however, unfortunately, it didn't help.

[Klemen]

Do you have any "error_log" files generated in the helpdesk folder?

Do you have access to any error logs in your hosting control panel?

[windwater]

No, I don't have any "error_log" files in the helpdesk folder, but I do have access to the error logs on my server:

[Sun Jan 29 13:41:50 2012] [error] [client 199.21.99.79] File does not exist: /home/wsnet/public_html/adviseme.org/pet-animals
[Sun Jan 29 13:22:08 2012] [error] [client 74.125.92.84] File does not exist: /home/wsnet/public_html/adviseme.org/feed
[Sun Jan 29 13:09:28 2012] [error] [client 74.125.92.91] File does not exist: /home/wsnet/public_html/adviseme.org/feed
[Sun Jan 29 13:00:08 2012] [error] [client 174.101.31.237] File does not exist: /home/wsnet/public_html/adviseme.org/403.shtml, referer: http://www.adviseme.org/helpdesk/admin/ ... gebase.php
[Sun Jan 29 13:00:08 2012] [error] [client 174.101.31.237] client denied by server configuration: /home/wsnet/public_html/adviseme.org/helpdesk/admin/manage_categories.php, referer: http://www.adviseme.org/helpdesk/admin/ ... gebase.php

[Klemen]

You will need to contact your host and ask why you are getting blocked by the server: "client denied by server configuration"

Show them the line from

[Sun Jan 29 13:00:08 2012] [error] [client 174.101.31.237] client denied by server configuration: /home/wsnet/public_html/adviseme.org/helpdesk/admin/manage_categories.php, referer: http://www.adviseme.org/helpdesk/admin/ ... gebase.php

[windwater]

Thanks so much for your help. I contacted my host and the problem has been solved. For some reason, the .htaccess file was preventing the page from loading. Once the entries were removed, the page loaded fine.