Wierd email piping error looking for ffmeg?

[dimeco]

Script URL: http://www.premiumlocalthemes.com/support/
Version of script: 2.3 (most current)
Hosting company: LiquidWeb
URL of phpinfo.php: http://www.premiumlocalthemes.com/support/info.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution: email piping, ffmpeg, etc.

Write your message below:

I have gone through the tutorials and troubleshooting for the email piping, and I have it finally *mostly* working, but I'm still getting a wierd error.

YES it creates a ticket properly via email
YES it sends me the email created notification

Then I get a mail returned error with this info:

** Note that I removed the username from here for security purposes **

----
pipe to |/home/username/public_html/support/inc/mail/hesk_pipe.php
generated by support@premiumlocalthemes.com

The following text was generated during the delivery attempt:

------ pipe to |/home/username/public_html/support/inc/mail/hesk_pipe.php
generated by support@premiumlocalthemes.com ------

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so: cannot open shared object file: No such file or directory in Unknown on line 0
----

Why on earth does this script need ffmeg? That's video...

Yet it IS installed on our servers:

/usr/local/src/ffmpeg

Ideas?

Amber

[Klemen]

This is a PHP startup error, not a script error - it logs to Apache every time PHP is started.

Contact your host and show them the PHP Warning, they need to fix it in PHP setup.

[dimeco]

Okay thanks - I've posted it to my server guys to see what they say. Hopefully they can fix it.

[dimeco]

Okay - the issue isn't just that php - they said that the fact that its looking for the ffmpeg module in the first place is what is triggering it. (It is installed) -

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so: cannot open shared object file: No such file or directory in Unknown on line 0

but why is it looking for ffmpeg? Can I not disable the video or audio or whatever its trying to look for?

Not sure why a help desk script would need this. (Optional > useful!, but mandatory... if not going to be used, ?)

Do I have to have the ffmpeg thing installed again specifically for this script?

[Klemen]

It's not HESK - HESK doesn't need this module at all.

Again, this is a PHP Startup error - the PHP (the interpreter, not the script) is searching for this module when it starts, not HESK.

Tell your host this is a result of running PHP through command line - if they open shell and run PHP in command line they will get the exact same error.

So no matter what code/script/command they try to execute in PHP command line they will get this error.

[dimeco]

Yep - we got it fixed.

They had to actually install the ffmeg module for whatever reason, but that's all it took.

Thanks!