Some problems

[kabuc]

Script URL:
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hello,

In customer Interface if I view a knowledgebase article write 2 times view count not 1 time, and if I refresh page article add 2 views count not 1 view. That it shoud be?

In customer Interface if there is a custom required checkbox or radio buttons and etc. they are not required by form and just sumbit it sucessfull, if I leave not checked checkbox it not require from client that he check it, and radio button is checked by default and not require check too, if client dont check radio button, it check by default and it is bad. Required custom checkbox, radio button and etc ir not real required to check it dont work. (I checked in configuration that will be required it to check by client.) How to fix it?

[Klemen]

Yes, each view is counter.

Not sure what exactly you mean with the second question? Please post an example.

[kabuc]

Sorry for that my english knowlegde is very low

I add 2 videos to show what I want to say
http://www.mediafire.com/?8mfszb7v7938chg

[Klemen]

No problem, the videos explained it all

1.avi: This never happens when I test it, it only counts +1.

Do you have any software installed that may be refreshing or making silent callbacks?
Are you behind a proxy?
What browser are you using?
What Operating System are you using?
Can you try from a different computer?

2.avi: I see what you mean. You have two options:

1. use checkbox instead and formulate the question to require checking. For example instead of asking "Do you agree?" and giving "Yes / No" radio button, use "Terms:" and checkbox "I agree to these terms".

- or -

2. In index.php find and delete this code (4 times):

Code: Select all

strlen($k_value) == 0 || 

[kabuc]

No problem, the videos explained it all

1.avi: This never happens when I test it, it only counts +1.

Do you have any software installed that may be refreshing or making silent callbacks?
Are you behind a proxy?
What browser are you using?
What Operating System are you using?
Can you try from a different computer?

2.avi: I see what you mean. You have two options:

1. use checkbox instead and formulate the question to require checking. For example instead of asking "Do you agree?" and giving "Yes / No" radio button, use "Terms:" and checkbox "I agree to these terms".

- or -

2. In index.php find and delete this code (4 times):

Code: Select all

strlen($k_value) == 0 || 

1. never mind
2. thanks

Other problems:
If I delete a note or ticket reply - in history log don't write it
If I edit parent ticket message or ticket other info, or edit reply - in history log don't write these.
Sometimes clients said that they can't attach a file even file is allowed file type and size, is there are incopability with new browser IE9?
Why I get email about new ticket if I am not sign in these categories?
If client choose EN interface language why I get EN email about new ticket or reply, even I choose other language?