auto add extra email receiver

[lupolo]

Hello,

Does somebody know how to add a extra mail adres to a ticket. So if mr1@domain.com submits a ticket a specific mr2@domain.com will be attach to this mail?

For example: there is omeone responible for the submitted tickets and always be informed about the tickets from his collegs/peronal?

I think hacking this in with a email domain check ..

[Klemen]

In submit_ticket.php try something like

Code: Select all

if (strpos($tmpvar['email'],'@domain.com') !== 'false') {$tmpvar['email'].=',me2@domain.com';}

[lupolo]

Will try this mod, how to do this with multiple domains?

Will reply wenn tested.

[lupolo]

Have tried to add the line:

Code: Select all

if (strpos($tmpvar['email'],'@domain.com') !== 'false') {$tmpvar['email'].=',software@domain.com;}

/* All good now, continue with ticket creation */
$trackingURL = $hesk_settings['hesk_url'].'/ticket.php?track='.$trackingID;
$history = '';
$tmpvar['owner'] = 0;

But no succes, the idea is also to add more lines like this, but than i could put a few lines undernead eatother ?

[Klemen]

There was a typo in the code, this should work:

Code: Select all

if (strpos($tmpvar['email'],'@domain.com') !== false) {$tmpvar['email'].=',software@domain.com';}

the idea is also to add more lines like this, but than i could put a few lines undernead eatother ?

Try it, should work.

[lupolo]

It worked out for me ...

would be a nice future

thanks

[lupolo]

This MOD/HACK works great for me and the customers! The only think what happens now it the one who i want to inform creates his own ticket .. he will received it twice.

Is there a little extra MOD who check's on double email, and strip one if double? So the ticket creator only received one email, with above MOD/HACK?

[Klemen]

You can use the same logic and compare to the full email address

Code: Select all

if (strpos($tmpvar['email'],'@domain.com') !== false && strpos($tmpvar['email'],'software@domain.com') === false ) {$tmpvar['email'].=',software@domain.com';}

You should read a PHP tutorial or search Google to get some basic ideas on how PHP comparison works

[lupolo]

Must do indeed

For the one who is interrested:

Code: Select all

if (strpos($tmpvar['email'],'@domain.nl') !== false && strpos($tmpvar['email'],'extra_receiver@domain.nl') === false ) {$tmpvar['email'].=',extra_receiver@domain.nl';}

Thanks ! Worked well!