Problem when saving knowledge base article

T50user · Post by **T50user** » Fri Nov 04, 2011 3:59 pm

Script URL: Hesk
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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I am evaluating HESK and so far find it very user friendly and simple to use. However when trying to add a knowledge base article I get an "Invalid file type" error which I think relates to attachments which I am not using.

Post by **Klemen** » Fri Nov 04, 2011 4:13 pm

Have you been modifying the files?

Do file attachments work normally when submitting tickets (you don't get any such errors)?

T50user · Post by **T50user** » Mon Nov 21, 2011 12:41 pm

I have not modified any files. If I attach 2 files then it posts ok.

Seems to error if either file attachment is left empty. Error message is Invalid file type (xx) xx are unprintable characters.

Post by **Klemen** » Tue Nov 22, 2011 3:54 pm

Can you let me know what server you run (OS, server software) and what OS, browser you have on your computer?

T50user · Post by **T50user** » Tue Nov 22, 2011 4:05 pm

The server is windows 2008 IIS 7

I use both Firefox and chrome as browsers.

Post by **Klemen** » Tue Nov 22, 2011 5:24 pm

What version of PHP?

Is there a way I can test your admin panel? If you can give me access to your admin panel send the login details via a private message.

PHPJunkyard support forum

Problem when saving knowledge base article

Problem when saving knowledge base article

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