Trackin-ID NUMBERS instead of characters

[Bangkok-Trader]

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Version of script: 2.3
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Hello to all,

sorry if there is allready a topic, bui I couldn´t find anything ;P

How is it possible to get NUMBERS for the Tracking-Id, it would be much easier to remember

Thanks
Andy

[Klemen]

I would advise against doing that for the reasons explained here:
viewtopic.php?f=13&t=3330&p=14264

In HESK 2.3 customers do have an option to view sequential ticket IDs (ticket numbers) that are easy to remember, but they cannot view tickets by that ID. Staff on the other hand can (use the "Find a ticket" form on admin main page).

[Bangkok-Trader]

Thanks Klemen,

I not want sequential tracking IDs, everyone could open any ticket....... that´s understandable not good.

NO, I mean just numbers INSTEAD of CHARACTERS

Thanks
Andy

[Klemen]

In file "Inc/common.inc.php" change all instances of

Code: Select all

$useChars[mt_rand(0,29)];

to

Code: Select all

mt_rand(0,9);

Then delete line

Code: Select all

$trackingID = hesk_formatID($trackingID);