2.3 MOD - Email Ticket closed

[lupolo]

Have modificate the helpdesk system to inform the customers that there ticket is closed:

New:admin_reply_close_ticket.txt (language\xx\email)

Code: Select all

Beste %%NAME%%,

Hierbij delen wij u mede dat uw support ticket met ticket ID %%TRACK_ID%% is afgerond en gesloten.

Om de geschiedenis van het ticket te bekijken kunt u op onderstaande link klikken:
%%TRACK_URL%%


Met vriendelijke groet,

Software Support Team

---
Dit is een automatisch gegenereerd bericht, u kunt hier niet op antwoorden!

Mod 1:admin_reply_ticket.php

Code: Select all

$ticket['message'] = hesk_msgToPlain($message,1);

/* Format e-mail message */
if ($new_status == 3)
{
$msg = hesk_getEmailMessage('admin_reply_close_ticket',$ticket);
$esubject = $hesklang['ticket_closed_staff'];
}
else
{
$msg = hesk_getEmailMessage('new_reply_by_staff',$ticket);
$esubject = $hesklang['new_reply_by_staff'];
}

/* Send e-mail */
/* hesk_mail($ticket['email'],$hesklang['new_reply_staff'],$msg); */

hesk_mail($ticket['email'],$esubject,$msg);

Mod 2: email_functions.inc.php

Code: Select all

$valid_emails = array('category_moved','forgot_ticket_id','new_reply_by_customer','new_reply_by_staff','new_ticket','new_ticket_staff','ticket_assigned_to_you','new_pm','admin_reply_close_ticket');

Mod 3: text.php

Code: Select all

$hesklang['ticket_closed_staff']='Uw support ticket is gesloten';
$hesklang['new_reply_by_staff']='Nieuwe reactie op uw aanvraag';

[hollandsedrop]

Its not work.

[lupolo]

What issent working? It's working for me, i use the close ticket undernead the message box for THE staff.

[hollandsedrop]

Sorry, its work.

Thanks ...

[hollandsedrop]

Hi,

Please attach modification files. I dont work again!

Thanks...