2.3 Internal messages won't work

lupolo · Post by **lupolo** » Wed Sep 21, 2011 8:52 am

If i mail a internal message i won't receive it

Post by **Klemen** » Wed Sep 21, 2011 9:33 am

The same problems as with receiving ticket replies - check that post.

lupolo · Post by **lupolo** » Wed Sep 21, 2011 9:46 am

Klemen wrote:The same problems as with receiving ticket replies - check that post.

Iám receiving the mail that there is a internal message, but wenn i'am looking in Hesk i don't see the message send to me.

So i think my other problem must also be not the problem with spam because i receiving the internal mail notification message (but not see a message).

Post by **Klemen** » Wed Sep 21, 2011 9:55 am

If you click the "Mail" link in top menu there are no messages?

lupolo · Post by **lupolo** » Wed Sep 21, 2011 10:09 am

Klemen wrote:If you click the "Mail" link in top menu there are no messages?

No, i have send one from the admin to mine own and there are no mail in mine account.

Post by **Klemen** » Wed Sep 21, 2011 10:50 am

Just tested and works in my help desk...

You seem to have a lot of problems with your installation - I'm not sure how much modified you have it (and if you upgraded correctly from BETA), but I would recommend that you delete your help desk and do a clean reinstall with original files.

lupolo · Post by **lupolo** » Wed Sep 21, 2011 11:39 am

Hello Klemmen,

I have removed the complete installation exept:

Language folder
license file
footer file
header file
attachment folder

But still no internal messages, exept the email that there is a message waiting in the Hesk script.

I did the upgrade with the installer.

Post by **Klemen** » Wed Sep 21, 2011 12:28 pm

It's possible your database is not correctly setup. Try clean installing the database as well.

lupolo · Post by **lupolo** » Wed Sep 21, 2011 12:33 pm

Klemen wrote:It's possible your database is not correctly setup. Try clean installing the database as well.

Will do!

How does the new email - notify function work wenn receiving a ticket? How and wenn will be the new email to staff will be send?

Does the function "A new ticket is submitted with owner: Unassigned" is needed? And how to make this standard wenn making a new user to the system

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2.3 Internal messages won't work

2.3 Internal messages won't work

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