Knowledgebase: Branch not displayed but articles accesible

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artee
Posts: 1
Joined: Thu Jul 28, 2011 12:49 pm

Knowledgebase: Branch not displayed but articles accesible

Post by artee »

Script URL: www.forsbergservices.co.uk/support
Version of script: 2.2
Hosting company: http://www.hydrant.co.uk/
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: knowledgebase

This morning I wanted to shift an article, which I have put into a folder within the knowledgebase, into a different subfolder (Admin Section). This however removed the whole folder including all the subfolders from the knowledgebase tree. Strangely the articles are still visible as well as accesible on the admin page as well as the main support page, which is visible to the public. However the main folder of which these articles are a part of has disappeared and I can't view or access the articles in the knowledgebase tree view.
Has anyone got an idea on how to fix this or what happened?
Best,
artee
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Knowledgebase: Branch not displayed but articles accesib

Post by Klemen »

Could you post step-by-step instructions of what you did so I can try to duplicate it on my end?

If you are familiar with phpMyAdmin check if the folder still exists in the "hesk_kb_categories" table inside the database.
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