Blocking off emails/details?

[humbledmarket]

Hello there,
So what I am hoping to do is not allow my staff to see the client's email to provide a sense of privacy for me and my clients.

Is it possible at all to have an email field however have it only visible to certain accounts? Perhaps as part of an account creation option administrators can see emails and non administrators can't?

Also another option is it possible to submit an email without having it posted in the ticket just having it on file visible to the administrator and notify the customer on response.

Thanks

[Klemen]

I'm afraid adding something like this would require coding that is beyond the scope of my free support here.

[humbledmarket]

I'm afraid adding something like this would require coding that is beyond the scope of my free support here.

Thanks for your response Klement, Perfectly understandable you got an EXCELLENT Help Desk and there are plenty enough features.

I'd like to inquire do you know of any programmer I can pay to have that option included? Also how much do you think a request like that would cost me?

[Klemen]

Sorry for the late reply, I had crazy days at work.

Anyway, if you are still looking for someone you can try posting a project to http://www.vworker.com - there you should find a couple of coders and price quotes.