BLANK page when trying login (v2.2) - Urgent!

[dougrobinson2024]

Script URL: URL deleted
Version of script: 2.2
Hosting company: HostGator
URL of phpinfo.php: none
URL of session_test.php: none
What terms did you try when SEARCHING for a solution: blank

Write your message below:
We are about to go live and I need to have this working right away. Klemen, please help!

I purchased a licensed version of Hesk and it's running at http://URLdeleted.com/help. Unfortunately, I am having trouble with it, so I installed the free version at http://URLdeleted.org/weddings so I could try to troubleshoot it without disturbing the setup on my main site at URLdeleted.com. Unfortunately, I am having the same problem on both installs...

The problem is that I am getting a blank page after entering the correct user name and password at the admin panel. I read that someone else had the same problem and I thoroughly read (and re-read!) their question that was posted here at this page:

viewtopic.php?f=12&t=3484&p=14989&hilit=blank

But that user was using version 1.7 and I am using 2.2. Klemens answer seems to be addressing their version 1.7, because he recommends for them to "Manually open "settings.php"... But I don't have a settings.php file anywhere in my install. I have an "admin_settings.php", but that can't be what he is talking about because it doesn't have the "$settings['debug']" parameter that Klemen says to change (from a 0 to a 1).

So to summarize, I go to the admin login screen, put the correct user name and password, and the screen goes blank... This page:

http://URLdeleted.org/weddings/admin/index.php
(also happens at URLdeleted.com/help/admin/index.php)

NOTE: If I put in the WRONG password, I get a red box that says "Error: Wrong password." But if I put in the correct password, I get a totally blank page!

I've searched to find an answer here on this forum, but can't find an answer that seems to be for my version.

Hopefully, someone knows what to do...

[Klemen]

It's most likely a problem with headers not being sent out correctly (most likely because one or more files have been modified manually, maybe there are left over UTF-8 bytemarks).

Open file "hesk_settings.inc.php" and change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

, that should show you more details (or any) error messages.

If you need really urgent help and want to solve this ASAP I am available for installation help and debugging here:
https://www.hesk.com/install.php

[dougrobinson2024]

Hi Klemen,

I just sent $29.95 for the Urgent help.

Thanks for getting back to me,
Doug

[dougrobinson2024]

Klemen, THANK YOU for your super-fast, excellent support and solving this issue for me!

You're the best!

Doug