Can't Submit Ticket With Attachments

[elevatedtechsbrian]

Script URL: http://elevatedtechs.com/support
Version of script: 2.2
Hosting company: In Motion Hosting
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: attachment, attachments, attachment ticket, tickets no submitting

Write your message below:
I have set up a new instance of HESK and most things have been working properly since install. However, when I try to submit a ticket with attachments (either as a customer or as admin/staff), nothing happens when I click submit. If I create a ticket with no attachments, it goes right through. No error messages come up and nothing shows even though I have debug mode enabled. When an attachment is used and you click submit, the progress bar flashes and goes away while "Done" never changes. The page, however, never changes and all of my fields are still filled in.

I have looked through the other topics and tried the solutions there. The attachments folder is writable, the server path is correct and I have checked with my hosting company who has verified that uploading files is enabled. Can you please help?

[Klemen]

From what I see it's possible your first problem is that PHP sessions aren't working properly. To confirm upload the phpinfo and session test files to your server. You will find both in the "read this before posting a new question" topic: viewtopic.php?f=13&t=138

Also make 100% sure your attachments folder is writable by php scripts (if on Linux chmod to 777).

[elevatedtechsbrian]

OK. The phpinfo and session_test files have been uploaded and can be found at http://elevatedtechs.com/support/(php_file_name_here). Also, I have made sure that the attachments folder is writable by php and has the 777 value.

[Klemen]

Your server is causing problems with redirections - probably your Wordpress .htaccess file. URLs inside the support folder aren't redirected correctly.

For example if you try to open a test URL:
http://www.elevatedtechs.com/support/test.php?test=1

It gets redirected to
http://www.elevatedtechs.com/support/test.php/?test=1

(note that test.php?test=1 becomes test.php/?test=1)

Make sure you exclude the "support" folder any htaccess redirects then try again.