Ticket content in all email- How to?

[marciab80]

Script URL:
Version of script: Latest
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Hello? I want to have the ticket content sent in the (all) email notification, either to user, staff or admin

So in the email I would have something like this

A new support ticket has been submitted. Ticket details:
Name: Marcia
Email: marcia@gmail.com
Category: Support

Ticket subject: I am just testing
Tracking ID: G6HGVWH345

Hello! I installed your product and figure that the block on profile as no header. how can I fix it?
-------------------
To view/respond to the ticket, please login to the support ticket system.
http://mysite/support/admin/admin_ticke ... resh=20145


*DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from the support system. Do not reply to this e-mail as the customer won't receive your reply!

To change your e-mail notification preferences login to help desk administration and go to "Profile".

Regards,

[Klemen]

See readme.html under "Customize e-mail messages".

[Raven]

Ooh that'll teach me to read README's Didn't know there were tags for everything!

Guess I'll be altering my outbound email templates too

[marciab80]

@Klemen Thanks I found it, and I am sorry for no see it before but I usually install things without readmes if i did install before.

@Raven you better stop following me lol Joke.
you better figure out how to make the email with HTML. I can do the HTML part, you do the figure out part lmao.

I can't focus.

[Raven]

Lol well we seem to be the only two doing the posting at the mo

As for the HTML part well maybe in a future version one of the options could be to send either plain text/HTML (with a WYSIWYG editor) formatted emails and have these editable from within the main admin section... Not that I'm dropping any hints to the guru that made this fine tool one bit

[Klemen]

Sending HTML e-mails isn't such a problem, there are other technical details that need to be thought out first (the "guru" needs to make sure this works for all possible options/situations, languages etc ).

HTML e-mails are definitely coming into Hesk, but let's leave something for the next major update (3.0), shall we

[Raven]

Hehe All hail v3.0 and all it's admin goodness

[marciab80]

Hahaha that was funny. FYI I am not guru. I dont even know php at all. I am just someone that like to play with the already mafe scripts. Love to break and fix . Like to use my brain instead of filling the forums with "please help" threads. i dislike and never reply to this kind of titles cos a believe if they can use the title for a short description of the problem it may help others.
As for the new release... i may not leave to see it so u better hurry up.

[marciab80]

Guess what? I will live to see it, yohooooooooooooooooo