Few Questions About HESK 2.2

[ARS]

Hi there,
I'm new here. Excelent script of HESK that I'm looking for long time. Huge thanks for developers!

Now, I'm still work on localhost to make customization for my site needs. few questions hope get answer here

1. I've made transliteration into my language, Bahasa Indonesia.
But, I confuse, why the date in the tickets area still in English? I've translate in text.php all of date codes
$hesklang['m1'] - $hesklang['m12']
$hesklang['d1'] - $hesklang['d0']
$hesklang['mo'] - $hesklang['su']

and in the ticket, showing:
Friday, 18 February 2011 13:29:10

which should be:
Jum'at, 18 Februari 2011 13:29:10

in admin panel, I used time format: l, j F Y H:i:s

but there's no problem in admin panel like in reports & mail area.


2. How to show ID in tickets page?
Sometime, me and visitors need to discuss lot of things and the box will have long tail. so, how can I put the ID number of ticket/replies so each box will have own numbers?


3. I want to know, where this messages will sent to? I want to translate it, but still doubt to use customer or staff's manner
- category_moved
- forgot_ticket_id
- new_pm
- new_reply_by_customer
- new_reply_by_staff
- new_ticket
- new_ticket_staff
- ticket_assigned_to_you


4. what's the function of archived message? I don't see anything special of it (cmiiw)


5. is HESK not support for few special characters (: / . ?) to be used as password?


thanks for helping & sorry for my english

[Klemen]

Hi,

1. the tickets don't use the same code (yet). To change that you would need to modify the code to an extent that is out of the scope of my support (with regexp or using setlocale instead of date (http://www.php.net/manual/en/function.setlocale.php)).

2. Not sure what kind of IDs you mean exactly?

3. See readme.html under "Customize e-mail messages"

4. viewtopic.php?f=13&t=1548&p=14628

5. some characters are limited, but version 2.3 will support any characters for password for better security.

[ARS]

thanks for quick response Klemen

1. I see then... well, hope this can be added in next version
2. uhm... like numberization for each reply box
3. ups... sorry, I missed that sections
4. great! I understand now. thanks Klemen!
5. I'll wait for next great version of HESK!

thanks again klemen.