Strange e-mail problems

Helpdesk for my helpdesk software

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mrkjelli
Posts: 1
Joined: Mon Sep 05, 2005 9:46 pm

Strange e-mail problems

Post by mrkjelli »

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Hi, and thanx for a great script.
However I have a question.
If someone post a new ticket I get an email.
The costumer also gets an email.

However, whenever I post an answer to a ticket I can send 1 mail.
If I try to post a new answer to the same or to another costumer,
the mail won't send.

It seems OK, but when I test this or ask my costumer he hasn't got any mail.

If I try again in a few hours I can send 1 -one- new mail.

Any suggestions ?
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Hi,

My guess is this is a problem or restriction on your server, perhaps your hosting company is limiting the number of e-mails being sent out or something else? You should contact the with the problem as Hesk uses the same method to send all e-mails; if it works once, it should work every time.

Regards
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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