building a knowledgebase

Helpdesk for my helpdesk software

Moderator: mkoch227

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Lurking
Posts: 32
Joined: Sun Nov 28, 2010 4:57 am

building a knowledgebase

Post by Lurking »

Script URL:
Version of script: 2.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: knowledgebase, build knowledgebase

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Curious... Where is the link to build the knowledgebase? I can go directly to it via: admin/manage_knowledgebase.php, but I cannot find a link to it anywhere in the software. Also, I would like to build up a new knowledgebase from scratch but cannot seem to work on it without "enabling it" first. I do not want it visible until it is finished. My knowledgebase will actually act like an FAQ with limited information as I offer a "paid" technical support service. How can I work on the knowledgebase without showing it while I'm making changes?
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: building a knowledgebase

Post by Klemen »

Delete this code from the manage_knowledgebase.php file to override checking if KB is enabled or not:

Code: Select all

if (!$hesk_settings['kb_enable'])
{
	hesk_error($hesklang['kbdis']);
}
Then, on the bottom of the manage_knowledgebase.php page you have a form to create categories and a form to insert articles into the database.
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Lurking
Posts: 32
Joined: Sun Nov 28, 2010 4:57 am

Re: building a knowledgebase

Post by Lurking »

Perfect! Thank you!
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