A Few Questions

[Stephan1992]

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Hesk is used in this company as a ticket registration system. No customers are using this, just employees.

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Hey, another couple of questions from my company.

1. I have created a field named Customer Name. I would like it if when i filled the field in, the words automatically appear in the subject field too. Is this possible and a quickfix?

2. Can I replace a button in the green hesk header, for a new ticket button? For example, change Categories into New Ticket.

3. I have made another new field, called Deadline. I would like for it to show a standard date, like today +1 Day. So if it's 23 Nov today, I would like that field to show 24 Nov, when i click new ticket.

4. Archived, what does it mean? I mean, every ticket is submitted to the database, is there a date limit to the database? I could only find the setting to close tickets in X days. I would like to know for how long these tickets are saved, without clicking Add to Archive button. Also an option could be to let them AutoArchive. Is this an option I could quickly add?

Thanks so much in advance!

Stephan

[Stephan1992]

Number 2 is solved.

[Klemen]

Most your questions require coding and is not something I support here.

For #4 no, there is no time limit. Archive is just a special tag, this might help explain what and why:
viewtopic.php?f=13&t=1548&hilit=archive

[Stephan1992]

Thank you for the explanation Klemen.
I will try to figure out 1 and 3 myself, or maybe hire a coder.

Thanks!