Workaround possible for Hesk to return short search strings?

[Veridique]

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What terms did you try when SEARCHING for a solution: hesk short strings, hesk search, short words, search not working, etc.

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I understand that words that appear in 50% or more database entries are considered too broad and thus ignored by the search. I also understand that MySQL fulltext search will ignore words less than 3 chars long and words listed in MySQL's default stoplist.

HOWEVER, I *need* it to be able to search for words shorter than three characters. It's frustrating to have a support article in there (with keywords added to the bottom, yes), but because a client is searching for "CD," it's not returning that article. (Clients are searching for info about how to get us their audio on CD.)

Is there a tangible workaround that I can implement with very little PHP knowledge? If so, what might that be, please?

Thanks!

[Klemen]

The stopword length is set in mysql settings (ft_min_word_len), so it would be up to your host to lower the limit. Since you are on a shared hosting account I don't believe they will be able to do that just for your account though, but contact them and ask if they can lower the ft_min_word_len mysql setting for you.

[Veridique]

Thanks SO much, Klemen.