Installation step 3 problem

[polagelli]

Please excuse me if this is a simple answer as I'm a network tech, not a web or database guy. During step 3 of the installation I'm getting the following message after typing in all of mySQL database info:

"MySQL said: Lost connection to MySQL server at 'reading initial communication packet', system error: 111"

I googled this and nothing useful came up.

I know all of my info is correct and have no problem connecting to my database through my hosting company's website. Also, on the bottom where it says "Table Prefix", the box is already filled in with "hesk_". Does that need to be changed or left like it is? I followed all of the steps in the readme file exactly for the installation several times to see if I missed any important steps and I didn't. Everything also passes the checkpoint during step 2 just fine.

Thank you in advance for any help.

[Klemen]

This is a PHP/MySQL communication error and is something your host needs to fix. Some further info
http://www.webdeveloper.com/forum/showt ... p?t=184281
http://dev.mysql.com/doc/refman/5.0/en/ ... ction.html

The table prefix is just that - a string that will be added to all Hesk table names. No need to change that and it doesn't have anything to do with communication errors. The table prefix is useful if you want to run several Hesk installations in one database, so the first one uses tables that start with hesk1_ , the second tables that start with hesk2_ etc.

[polagelli]

Thanks for your response. I actually just got it working. Turns out putting my domain name in for the database host was the issue. Figured out the correct host name and it worked after using that.