Different %%NAME%% then standard

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
Stephan1992
Posts: 25
Joined: Tue Oct 12, 2010 3:16 pm

Different %%NAME%% then standard

Post by Stephan1992 »

Script URL:
Version of script: 2.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Hi there. I would like to have the name of the manager in the e-mail when I forward a ticket to him.
So the situation for you to understand:
1. I ( MAN1 ) make a ticket.
2. I forward the ticket to MAN2
3. MAN2 gets a mail stating : Dear MAN1, blabla.

Is it possible to show the name of the person where the ticket was forwarded to?
Stephan1992
Posts: 25
Joined: Tue Oct 12, 2010 3:16 pm

Re: Different %%NAME%% then standard

Post by Stephan1992 »

Anybody ?
Post Reply