Forgot tracking ID? With multiple email in ticket

[lupolo]

Hello I have a problem with the option "Forgot tracking ID?" wenn a ticket have multiple emails in it seperated with a "'," it won't email this ticket to the customer.

What could I do to fix this?

[Klemen]

In index.php (the one in main help desk folder) try changing

Code: Select all

LIKE \''.hesk_dbEscape($email).'\'

to

Code: Select all

LIKE \'%'.hesk_dbEscape($email).'%\'

Be careful to change exactly this code (take special care of quotes).

[lupolo]

Worked, will this also be in the new version?

[Klemen]

Probably not, because this could lead to various issues. For example if customer A has e-mail address "doe@gmail.com" and customer B has "johndoe@gmail.com" and customer A wants to get his tickets he might get tickets from johndoe@gmail.com instead (because %doe@gmail.com% will also match johndoe@gmail.com in the database).

[southernmoney]

Hi Klemen,

Any possibility perhaps to not allow more than one email address, but to provide a seperate slot for a alternative email address and then allow both to get all emails?

Regards.

[Klemen]

Suggest a feature
https://hesk.uservoice.com/forums/69851-general