Tracking of changes in the ticket

[huogas]

Klemen

I just made a demo to a few people working with me and we have a question about the tracking of some changes on some objects like:

• priority
  person responsible (owner)
  category

Is there a trace left somewhere of these changes (object of the change and who did it ?) ?

If not, is it possible to use the internal note to keep a trace, the system doing automatically the notes ?

Thanks

Gaston

[Klemen]

Owner and category changes are logged and can be viewed at the bottom of each ticket (Ticket status history) where as priority changes currently isn't being logged.

[huogas]

Wow! Thank you Klemen. I missed that one.

Is it possible to also track the priority ?

Gaston

[Klemen]

It's a bit tricky (too much to list here), but I will include it in next version.